Refund Policy

Effective Date: 1-1-2025

At Taste Wine Guides, we are committed to providing a seamless and enjoyable experience for all our users. Please review our refund policy carefully before purchasing any of our tours or services.

1. General Refund Policy

Due to the nature of digital and on-demand content, all sales of audio-guided tours and tour builder subscriptions are final and non-refundable once purchased. However, we understand that unexpected situations may arise, and we are here to assist you.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Technical Issues: If you experience a technical issue that prevents access to the purchased tour, and our support team is unable to resolve the problem.
• Duplicate Purchases: If you accidentally purchase the same tour more than once, we will issue a refund for the duplicate charge.
• Unauthorized Transactions: If you notice an unauthorized charge, please contact us immediately for review.

3. Requesting a Refund

To request a refund, please contact our support team at TasteWineGuides@gmail.com within7 days of your purchase. Include the following details:

• Your name and email associated with the purchase
• The name of the tour or subscription purchased
• A detailed description of the issue
• Any relevant screenshots or transaction details

Our team will review your request and respond within 3-5 business days.

4. Subscription Cancellations

If you have subscribed to the Tour Builder Platform, you may cancel your subscription at any time. However, no refunds will be issued for partial subscription periods or unused time. Your access will continue until the end of the current billing cycle.

5. Exceptional Circumstances

We strive to accommodate users in the event of unforeseen circumstances. If you believe your situation warrants a refund beyond the standard policy, please contact us and we will review your request on a case-by-case basis.

9. Contact Us

For any refund inquiries, please reach out to us at:

Taste Wine Guides Support Team

Email: TasteWineGuides@gmail.com

Phone: Coming Soon!

Website: www.TasteWineGuides.com

We appreciate your understanding and look forward to providing you with an exceptional wine tour experience!